Published Date:
11/03/2005

Big River Credit Union Successfully Migrates to the Ultradata Credit Union Solution

Big River Credit Union (Big River) has opened its doors, and conducted ‘business as usual’ on Monday morning, 7 March 2005, after successfully migrating to the Ultradata Credit Union Solution over the weekend.

Being the first live site utilising the services of Co-Processing (CoPro), the Big River migration ran as scheduled. Big River and CoPro’s enthusiasm in the entire migration has been extensive and very valued.

Ultradata’s Chief Executive Officer, Peter Henshaw, stated that “Big River Credit Union is the second IDPC site to go live, and we have been pleased by the efforts made by all involved. Their continual efforts in delivering this undertaking, and to ensure a smooth and successful outcome have been commendable.”

Big River’s Chief Executive Officer, Graeme Green, said, “The conversion went very, very well with no significant problems. Both teams worked tirelessly to ensure the best outcome possible could be achieved, and it was. All staff were up and running by opening time on day one. We had several minor issues throughout the day but fortunately these did not impact on member service. Most issues were rectified by the end of the day which enabled finish to be run successfully.

Any concerns that were identified during the project were overcome due to the great support we received from all parties, as and when necessary. I feel the key to our successful conversion was the extent of our planning and testing, along with staff commitment to ensure its success. The best advice I could offer credit unions converting to the Ultradata Credit Union Solution in the future, is do their planning well and test, test and test some more. Also ensure that you allow a reasonable timeframe which is achievable and suits all parties”.

Michael Prince, General Manager of The Systems Works - Guaranteed (TSW), who facilities manage the CoPro installation and provide credit unions with IT consulting and support, said "that a great deal of co-operation and professionalism between the Big River, Ultradata and TSW staff ensured that the conversion proceeded with minimal disruption to credit union members or staff."

The Ultradata Credit Union Solution is a powerful engine for improving member service capabilities. Using the solution to drive business process automation is an important feature of the solution, capitalising on the benefits of a fully integrated and member centric system. The ultimate focus is on the members' experience with Big River.

To date, Railways Credit Union, Maroondah Credit Union and Big River Credit Union, all part of the Early Adopters Program, have helped pave the way forward for other credit unions moving to the Ultradata Credit Union solution.