Published Date:
18/02/2005

Railways Credit Union Reflect on their Migration to Ultradata

Railways Credit Union have reported that their conversion to the Ultradata Credit Union Solution went better than expected, with the project being delivered on time and 30% under budget.

Debra Burden, Railway's Chief Executive Officer said, "The conversion went smoothly - we did not lose a single account or transaction, and our members had the ability to do their banking from day one.”

“I believe that our conversion to the Ultradata Credit Union Solution was the easiest conversion option. One of the main reasons for this being the fact that the skill sets for both the Ultradata and CorvisFCS solutions all reside at Ultradata. Another being that our staffs’ knowledge and skills gained from many years of using the CorvisFCS system were not lost, as many programs within Ultracs are similar to CorvisFCS. This was an important factor following the actual conversion and gave us the ability to continue servicing our members at the level they and we expect.”

The Ultradata Credit Union Solution is a complementary suite of software and services providing a low-risk, core banking system that incorporates transactional banking and deposit taking; loan origination and management; member contact and management; financial management and decision making; sales & marketing management; payments and arrears processing; and electronic statement generation.

Offering a wide range of delivery channels, such as Internet banking, Web lending, phone banking, ATM, branches, agencies, and Australia Post (GiroPost), the Ultradata Credit Union Solution will give Railways Credit Union various avenues to build convenient, and effective communications with their members using an all-in-one solution.

“The streamlined business processes within the solution, such as the ability to track events and forward tasks to other staff and departments is very good, and has received positive feedback from staff,” said Mrs Burden.

The Ultradata Credit Union Solution promotes strong relationships with members. When asked by industry peers to compare People and Relationships (the member contact and relationship management portion of Ultradata’s solution) to Railways’ previous CRM system, Mrs Burden is clear. “When people ask how do the systems compare I tell them that you can not really compare the systems as People and Relationships is far more than a CRM system. People and Relationships - is the CRM system together with the mechanism to move around the entire Ultradata solution plus a work flow tool.”

Railways Credit Union has also found that Ultradata’s loan origination and management solutions, allows them to do more than they could in their previous system.

Mrs Burden commented, “we have seen real process improvements in this area and, we are still looking at how we can improve this further.”

Railways are now focusing on business process improvement to maximise the effectiveness of the solution.