Technical Team Lead - Project Incidents

We're Hiring: Technical Team Lead – Project Incidents
   

Malvern East, Vic | Head Office | Full-time | Occasional US Travel

Are you a hands-on technical lead who thrives in client-facing environments and enjoys solving complex issues?

Who We Are

Ultracs Corporation (a USA-based subsidiary of Ultradata) is seeking a Melbourne-based Technical Team Lead to manage incident response, supervise a small team, and support major client initiatives. With a strong background in software incident management, you'll lead by example—resolving technical issues directly while mentoring others and driving cross-functional collaboration.

About the Role

If we have not sparked your interest yet…read on!

You will play a pivotal role in ensuring the seamless execution of incident management services. Your leadership, along with a hands-on approach, will directly influence client satisfaction, operational efficiency, and the continued growth of the business in the USA. The role reports to the Chief Officer – Emerging Markets.

Responsibilities

• Manage project support triage, defect resolution, and escalations with precision and professionalism
• Oversee third-party testing schedules and budgets, ensuring rigorous quality assurance
• Act as the escalation point for project-related incidents, and also be hands-on in resolving technical issues
• Supervise a small team of technical specialists – manage resource planning, recruitment, training, and performance development
• Maintain accurate reporting and administrative oversight, including timesheets, KPIs, and management updates.

What You’ll Bring

• Proven experience leading project teams in IT consulting, software delivery, or financial services
• A definite willingness to “get your hands dirty” – along with leading a small team.
• Flexibility in working across multiple time zones and working with teams based in multiple remote locations. This will require a willingness to participate in remote meetings outside standard ‘home location’ time zones
• Strong understanding of client relationship management in project-driven environments 
• Exceptional leadership, communication, and analytical skills
• Familiarity with Universe/PICK environments, Epicor, Jira, IBM, and Microsoft technologies (SQL, Universe) will be a big plus
• Tertiary qualifications in IT or related disciplines are desirable but not mandatory.
• Experience in Retail Banking or Credit Union sectors will be highly regarded.

Why Ultracs Corp?

Ultracs Corporation is a leading provider of financial technology solutions for community banks and credit unions across Australia and the USA. We’re committed to innovation, collaboration, and delivering exceptional service. You’ll be part of a forward-thinking team that values integrity, creativity, and impact.

This role offers the opportunity to work on high-impact projects, influence strategic outcomes, and occasionally travel to the USA to support client implementations.

Apply now to be a part of Ultracs Corp’s journey to redefine financial technology.