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Divya Narasimhan is a Product Lead in Ultradata's Innovation and Design team.
Her role sees her bring Ultradata's financial technology products to life by driving their ideation and design. Divya's colleagues know her as someone who brings clarity and calm to complexity. She brings a thoughtful, people-centred approach to every part of her role.
Before joining Ultradata, Divya's career took a dynamic path. She started in recruitment, an experience that sparked a lasting interest in how businesses grow through people. She then transitioned into an enterprise systems role at IBM leading a global ERP optimisation project.
"I saw how strategic, scalable improvements in HR and systems could create real value across a global workforce."
With a newfound interest in business systems, Divya moved into product innovation. At YTL Telecommunications, she designed a self-service help desk application. Her efforts improved customer satisfaction through efficient, on-demand troubleshooting and enhanced operational efficiency by reducing call centre volume.
Seeking a new challenge in Product Management, Divya sought an opportunity to use her skills to make a genuine impact on people and communities. She found it at Ultradata.
"What drew me to Ultradata was the chance to be part of a company that's genuinely shaping the future of financial technology.
Ultradata stood out because of its strong track record in fintech, deep client relationships, and a clear focus on evolving with the industry.
From my first impression of the company and team, I got the sense that innovation, reliability, and collaboration weren't just buzzwords here. They were part of the culture. That kind of environment resonated with me."
Day-to-day, Divya works closely with Ultradata's stakeholders to ensure everyone is aligned towards a common goal: Delivering the best possible product for Ultradata's clients and accelerating digital transformation and modernisation in the financial services sector.
"My role is about more than just launching products. It's about delivering experiences that improve lives by enhancing the platforms that financial institutions and their customers rely on.
Great products come from people who genuinely care about the end user."
On any given day, Divya might collaborate with cross-functional teams, refine the product roadmap, or analyse market trends to ensure Ultradata’s innovation strategy is one step ahead of evolving consumer demands. Using strategic foresight is key.
"Keeping that outside-in perspective helps us make smarter product decisions. We're always building with context."
One of her standout contributions has been the launch of Ultracs App 3 – a significant evolution in Ultradata’s mobile banking solution. In this role, Divya helped shape the product vision, aligning it with client needs, industry standards, and strategic goals, and translated it into a clear, actionable development plan.
“The vision for App 3 was to deliver a more intuitive, user-focused experience by simplifying functionality and adding meaningful, client-driven features.”
Driven by consumer demand for banking services that make life easier, a clean interface and smooth navigation were embedded in App 3’s DNA. Research confirmed the need for speed, flexibility, and ease of use, which became pillars of the new user experience. This focus led to features like faster logins, balance previews without signing in, and a flexible display that users can customise to suit their personal banking preferences.
A key feature of App 3 is the regulatory requirement for financial institutions to introduce Confirmation of Payee (CoP) to enhance users’ security against scams and fraud. CoP provides functionality for digital banking channels to display an intended payee's account name so the payer can confirm they are sending money to the right person or organisation. The payer must confirm the account name is correct before authorising the transfer. Ahead of the industry requirement to implement CoP across digital banking channels, Divya incorporated the solution into App 3’s design.
By putting users at the centre and translating real-world needs into smart, streamlined features, Ultracs App 3 sets a new benchmark for what digital banking should be: simple, fast, and truly customer-centric.
Outside of work, Divya takes time to relax and reflect – something she says is key to her maintaining a healthy work-life balance.
"I enjoy carving out time to reset - whether reading, walking or just thinking quietly. It helps me stay grounded and focused."
She's also a continuous learner. She's currently sharpening her leadership and user experience skills so she can continue to build products for the next generation of consumers.